HWEI Surveys - Pride in Health + Wellbeing

HWEI Surveys

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Optional HWEI Employee and Client Surveys

All members of Pride in Health +Wellbeing and those participating in the HWEI (regardless of membership) will be able to participate in the optional HWEI staff survey and/or HWEI client survey.   These surveys provide organisations unprecedented insights into their staff and services attitudes beliefs and experiences of LGBTQ inclusive care, as well as free text on what is being done well and where improvements can be made.

The surveys have now CLOSED for 2022. They will reopen again at the end of the year

The staff survey looks at their understanding of the need for LGBTQ inclusive service delivery, their access to resources to support them providing inclusive care and their comfort levels in delivering inclusive care. This survey allows organisations to anonymously survey their staff using ACON’s Pride in Health + Wellbeing’s Free National HWEI survey. Look at gaps in staff understanding, or their knowledge of tools and inclusive care, or where you may have a disconnect between understanding the need for inclusion and putting it into practice. The survey is completely anonymous and open to all staff irrespective of how they identify.

Our client survey focuses on service user expectations versus their experience within your services. Once again this survey is anonymous and open to all service users irrespective of how they identify. It also has a free text section for voice of the customer feedback on your services.

As a result of participating, service providers will receive a high-level analysis of your organisational responses from a staff or client perspective (individuals are not identified, only the name of the organisation participating), however, you can choose to participate in both, one or neither survey depending on your individual preferences.

To participate in either survey or both, you will need to request a unique URL. While you may request your unique URL at any time, these will not be sent out before November each year.  Once you have received your unique URL, the survey will be immediately available for distribution along with some sample communications that you can utilise/edit.

Client Survey

Client surveys will need to be available to clients in a way that maintains their anonymity and does not risk inadvertent disclosure. A unique URL for your organisation will be sent to you which can be shared with all clients/service users/residents. Alternatively, you may wish to facilitate electronic submission of the survey with your clients through the use of tablets, smartphones, a dedicated device somewhere central etc.

A final option for printing and distributing hard copy surveys are also available, should you wish to mail out the survey to all your clients. Collection of these hard-copy surveys can be through an anonymous lockbox within your service, or through a reply paid postage option back to PIHW – please discuss with us how you plan to distribute and collect survey responses from your clients.

PIHW will have a poster template to promote and provide some answers about the survey for your clients. Feel free to ask us for a copy of this when you request your unique URL. Please contact us at hwei@prideinhealth.com.au

requesting to participate in one or more surveys

To participate in one or both surveys please fill in the survey request form found here.

Surveys will close in alignment with the HWEI index submission deadline.

Release of surveys to staff or clients

The surveys will be available online and in print from 1 November through to the closing date of 1 February. Organisations and services can choose to share the survey with clients and staff at any time during this period, or for the whole period. We have deliberately made the open period longer so that you can choose to have a targeted campaign, a long slow collection, and to work around your existing priorities throughout this period.

Survey FAQs

Do you need to be a member of Pride in Health + Wellbeing to participate?


You do not need to be a member of Pride in Health + Wellbeing to participate in the index, all organisations are encouraged to submit.

How much does participating in the staff or client surveys cost?


There is no cost to do either survey or them both. The benchmarking tool (the Heath + Wellbeing Equality Index Submission) is also free.

How do I request to participate?

Submit your request here

You can request to participate in either or both surveys. We will send out your organisations unique URL from 1 November to the email address specified in this form.

Are the surveys electronic?

Yes, however

A printable version of the client survey will also be available for your organisation to print and distribute to your service users. You can use the electronic version, the print version or a combination of the two, whichever best meets your clients’ needs. The staff survey is only available electronically.

Are the surveys accessible?


Both online surveys will work with screen readers and other accessibility software. The survey has also been designed to be as easy to use as possible for those with dexterity issues too. For clients, a paper version has also been provided for those who are not comfortable in using technology, or who don’t have access to computer and internet facilities.

How are the paper surveys returned?

It depends….

We have made the client survey as flexible as possible, allowing for online or paper surveying, or a combination of the two. Paper surveys can be collected by your organisation (in an anonymous way such as a locked dropbox) and returned en masse, or individual surveys can be sealed and put in an Australia Post post box using the reply paid address on the survey.

Are the surveys anonymous?


We do not collect identifying data about either staff or clients who fill in the surveys. We also recommend that participants don’t put comments that will identify them in the free text fields. Survey responses are linked to the organisation that coordinated the participation and aggregated responses will be used to review trends and best practice.

When do the surveys open and close?

The beginning of November through to the HWEI submission due date.

The surveys will open when we send you your organisation’s survey link at the start of November. They will close with the HWEI submissions. You can choose to publicise these surveys throughout this whole period or have a specific campaign period during which you will encourage completion. We have tried to make it as flexible as possible to fit in with your organisation’s other commitments during these months.

How do we publicise the survey(s)?

Whichever method is best for you.

You may wish to email out the links, put up posters, add links to invoices and newsletters, or have a kiosk available in your service for people to access. You can be as creative and flexible in distributing the survey as you need be, given your specific staff and client base. A sample poster will also be available for you to use.

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